Return and Refund Policy

Products may be returned if they are postmarked within seven days after the product is received.

Returned products must be new and unused and remain in their original packaging. Products that are defective or damaged upon receipt may also be submitted for return.

Before returning a product, please contact us at +62-811-1441175 or info@enfinomics.id to submit a return request.

Customers are responsible for return shipping costs. Please use a trackable shipping service and package the product securely to protect it during return delivery.

After the returned product is received, we will inspect its condition and process the return request in accordance with this policy.

After the returned product is received and inspected, an exchange or refund will be processed within seven days.

Where a refund requires a bank transfer, we may request the bank-account information necessary to process the refund.

Products purchased during a special sale or marked as sale items are final sale and cannot be returned, exchanged, or refunded.

If you have questions about returns and refunds, please contact us at +62-811-1441175 or info@enfinomics.id.